Cork Airport and its airline partner Aer Lingus have installed new self-service platforms at the airport following a €200,000 capital investment.
The automated self-service technology includes six self-service kiosks and two self-service bag drops.
The new services installed by contractors Collins Aerospace allows Aer Lingus passengers to check-in for their flight through common-use self-service (CUSS) kiosks. This will speed up the check-in process and reduce queuing times. The additional self-service baggage drop facility now means passengers can check, tag and dispatch their own luggage, reducing queues and increasing terminal throughput.
Managing Director at Cork Airport, Niall MacCarthy, said: “This year passenger numbers travelling through Cork Airport will hit 2.6m, up 8% on 2018 and making us Ireland’s fastest growing airport. As we head into 2020 with more growth forecast, we are introducing new automated technologies to increase operational efficiency and further enhance passenger experience at the airport.
The new technology is one of several new initiatives Cork Airport has introduced in the past year to improve the passenger experience. In March, the airport opened a new Airport Control Centre for three of its operational departments — the Airport Police, Airport Duty Managers and the Airside Management Unit.
A purpose-built office suite, The Hub, also opened following a significant investment by the daa. In addition, the restaurant and bar experience has been renovated in the last 18 months.