The Hilton Garden Inn Custom House hotel has re-opened to the public and has become the first Irish hotel to receive the Safe to Trade hospitality industry accreditation, launched in direct response to the Coronavirus pandemic.
Located on Dublin’s Custom House Quay, the hotel is managed by Amaris Hospitality and is the first of the Group’s 30 hotels across the UK and Ireland to reopen to the public, following an investment of €600,000 in measures to safeguard the health and well-being of employees and guests across its portfolio.
Ahead of re-opening, Amaris Hospitality has undertaken a training programme with employees and has made significant changes to its hotel operations in all areas as well as the provision of PPE equipment and cleaning regimes through Hilton’s CleanStay programme.
The Safe to Trade scheme was developed and launched by Shield Safety Group and is open to businesses in the UK and Ireland. It covers all aspects of hotel, restaurant and pub operations including front and back of house, customer management and adherence to all COVID 19 Government public health guidelines. Following a remote and physical audit of the premises as well as an assessment of various performance metrics, the business was awarded the accreditation on Friday, June 26th.
As with a number of other hotels in the Group’s portfolio, the hotel continued to provide accommodation and services to key workers during the height of the COVID 19 pandemic in Ireland, with occupancy rates at around 30% in the period. Additionally, the hotel provided rooms to various workers in Dublin to support their accommodation needs during this time.
The hotel has already witnessed an increase in demand from clients and is expecting to be operating at above 50% capacit in the immediate future, with employees returning in line with the scale of operations.
Hilton Garden Inn Custom House Hotel General Manager Niall Mitchell said: “It’s been important to us to be able to support key workers in Dublin throughout this difficult period. We’re now pleased to re-open our doors once again to our customers and are encouraged by the levels of demand we’ve witnessed so far, despite it being a challenging road ahead. Additionally, we’re delighted to have received this certification which highlights the efforts of all of our staff to deliver the highest possible standards of safety and assurance to the public as we re-open today.”
Peter Stack, CEO of Amaris Hospitality, said: “We’re delighted to be in a position to reopen our first hotel to the public. As is the case for many other hospitality businesses, COVID 19 has had a significant impact on our business and with travel being extremely limited for the foreseeable future, this crisis will continue to have an impact for a considerable length of time. That said, we have a very strong business, with a dynamic portfolio of great hotels in strategic locations, including the Hilton Garden Inn Custom House which is a flagship hotel within our group.”
Prior to the Coronavirus pandemic, Amaris Hospitality had completed a €11.5m extension to Hilton Garden Inn hotel on Dublin’s Custom House Quay bringing the total number of rooms to 324, while also adding 3,195 square meters of new floor space to the existing building.