Fáilte Ireland has awarded Epic Irish Emigration Museum a Service Excellence Programme Business Award, certifying that the Dublin attraction is committed to continuous service excellence provision.
Fáilte Ireland’s Service Excellence Programme prepares tourism businesses to reach and maintain high standards in customer service, encourage positive recommendations, gain additional repeat business and increase visitor spend.
More than 50 front facing staff and management at Epic completed the training, which was recently voted Europe’s Leading Tourist Attraction 2019 at the 26th annual World Travel Awards.
Speaking at the presentation of the award, Martina Bromley, Head of Enterprise & Hospitality Development at Fáilte Ireland said that the Programme is an important aspect of Fáilte Ireland’s business development and training supports: “Our Accredited Service Excellence Programme is all about strengthening competitiveness and helping tourism businesses to provide an experience that differentiates Ireland from its international competitors.”
Welcoming the award, Geraldine Brooks, Director of Visitor Experience at Epic, said: “Our participation in the Fáilte Ireland Service Excellence Programme has furthered and enhanced our commitment to our visitors, which is reflected in the positivity of our visitor reviews.”
Fáilte Ireland provides the Accredited Service Excellence Programme for all management and front facing staff in tourism related businesses who come into contact with visitors. It can be achieved by individual staff, as a business (provided 75% of front facing staff complete the programme), or as a destination if an agreed level of tourism businesses in the area achieve the award and a number of community awareness workshops are completed.