Delivery now accounts for 10% of McDonald’s sales in the UK and Ireland, the company has revealed, as it reviewed its performance for 2019.
The company plans to open 60 new restaurants across the two countries in 2020 after opening 40 in 2019, but admitted that it was “not against an easy backdrop”.
Like other restaurant businesses, the firm has encountered rising food prices, labour costs and inflation coupled with “wavering consumer confidence”.
Nonetheless it plans to invest £1bn (€1.2bn) over the next three years to drive growth.
Paul Pomroy, chief executive of McDonald’s UK & Ireland said: “McDelivery was an important part of our success in 2019, and this year we will be partnering with a second delivery partner to expand this offer and give customers more choice and convenience. Just Eat will come on board later in 2020 alongside our existing and valued provider Uber Eats, to help meet the demand which saw McDelivery account for more than 10% of sales in 2019.”
The business claims to have served 1.1bn customers in the UK and Ireland in 2019, as well as serving 14m more cups of coffee than in the previous year. It has also introduced paper straws and has reduced plastic waste by 485 tonnes a year.
Globally, McDonald’s surpassed $110bn (€100m) in systemwide sales (total sales for company- operated and franchised units) in 2019 and enjoyed its highest sales growth in over a decade. The company’s revenue for the year was $21bn (€19bn), which was flat on the year before, while net income increased by 2% to $6bn (€5.5bn).