Will Your Guests Remember You?

Will Your Guests Remember You?

For a long time now I have been fascinated by the psychology of memory. Isn’t it crazy that we remember some things but not everything? Selective memory has been studied for decades and the one thing that crops up again and again is emotion. If an experience has a...
Is Your Business Guest Ready?

Is Your Business Guest Ready?

Most restaurants/caféss/hotel businesses were lucky to have a few weeks of trading last summer, which gave an insight into how it will all look on the next ‘normal’. However, if your business did not open last year, there are certain things you should do to comply to...